FAQ's
frequently asked Questions with answers
Questions on Delivery
How Much Is Postage and Packaging?
UK + Northern Ireland Postage and Packaging is £6.95 per order (not per item) with FREE Delivery for orders over £100 in value.
Shipping Rates to the following Countries
EU countries its £10.95 Flat Rate European Tracked Signature Recorded Delivery
Rest of The World its £13.95 Flat Rate International Tracked /Signature Recorded Delivery
When will my order be dispatched?
Our staff operate to dispatch all orders as quickly as possible, with the vast majority of orders leaving our warehouse within 24 hours of receipt. However on occasion, during periods of high demand, a small number of orders may take a while longer to dispatch. You will be sent an email as soon as your order dispatches.
My order has been dispatched, when will it be delivered?
We are unable to guarantee delivery dates as the activities of the postal services is beyond our control.
However, as a guideline only, most parcels arrive within 2-5 working days for UK customers and 5-10 working days for EU customers. We understand that you wish to receive your goods as quickly as possible but respectfully request that customers allow the full estimated delivery period to expire prior to contacting us.
The overwhelming majority of dispatches do arrive during the stated time.
Royal Mail parcels are typically delivered by your regular postman and will arrive with the normal mail.
My delivery has not yet arrived. What now?
On occasion a parcel may take longer than usual to be delivered. We understand these situations are frustrating and appreciate your patience in the matter whilst we work to resolve the issue. If you have not received your goods after the last date of your delivery estimate (detailed in your dispatch notification email) please get in touch with us and we will investigate the matter.
Where can you deliver?
We deliver exclusively within the UK and to the rest of the world. However please note that we operate a reduced service to Korea and Saudi Arabia and reserve the right to refuse orders to these countries at our sole discretion.
Who will deliver my order?
We ship orders using a combination of Royal Mail and Airsure.
Small and light orders are typically sent by Royal Mail. Large and heavy items are sent by Airsure.
I wasn't home when the postal delivery attempted delivery. What now?
If you are not at home when delivery is attempted you will be left a calling card by the postal services. This will detail all of the information required to re-arrange delivery for a more convenient time, or to collect the consignment in person.
Simply follow the instructions provided.
Can you leave my parcel with a neighbour / in the shed /garage?
We are not able to provide an alternative delivery instruction if no-one is present at the primary property to receive the goods.If you know you are not going to be home to receive the consignment owing to work commitments you may like to have your goods delivered to your work address instead. If this isn't possible you might like to arrange for delivery to a family member, friend or a neighbour.
Can I have my order delivered at the weekend?
Presently we are unable to arrange specific special weekend deliveries due to the increased cost by postal services, although many times you will receive normal delivery within the UK on a Saturday by Royalmail. postal services.
QUESTIONS ON PAYMENTS
How do I make payment?
Simply by adding items you wish to purchase to the shopping cart and then making payment through Paypal our secure online payment processor. You do not have to open an account with paypal to make payment.
Do you accept Credit and Debit Cards?
YES, we accept all credit and debit cards through Paypal, simply place your card details in as instructed by paypal.
Can I make a payment through Bank Transfer?
Of course you can, we can accept all money Via Bank Transfer, You can message or Email us to obtain our bank details.
Do you accept Postal Orders?
YES, We accept all UK Postal Orders
Do you accept money transfer or western union as payment?
YES, we accept International Money Transfer & Western Union, please Message or Email us to obtain our agent details.
For more questions / or any query, please simply use our contact us page and leave us a message and we will reply back to you usually the same day.
How Much Is Postage and Packaging?
UK + Northern Ireland Postage and Packaging is £6.95 per order (not per item) with FREE Delivery for orders over £100 in value.
Shipping Rates to the following Countries
EU countries its £10.95 Flat Rate European Tracked Signature Recorded Delivery
Rest of The World its £13.95 Flat Rate International Tracked /Signature Recorded Delivery
When will my order be dispatched?
Our staff operate to dispatch all orders as quickly as possible, with the vast majority of orders leaving our warehouse within 24 hours of receipt. However on occasion, during periods of high demand, a small number of orders may take a while longer to dispatch. You will be sent an email as soon as your order dispatches.
My order has been dispatched, when will it be delivered?
We are unable to guarantee delivery dates as the activities of the postal services is beyond our control.
However, as a guideline only, most parcels arrive within 2-5 working days for UK customers and 5-10 working days for EU customers. We understand that you wish to receive your goods as quickly as possible but respectfully request that customers allow the full estimated delivery period to expire prior to contacting us.
The overwhelming majority of dispatches do arrive during the stated time.
Royal Mail parcels are typically delivered by your regular postman and will arrive with the normal mail.
My delivery has not yet arrived. What now?
On occasion a parcel may take longer than usual to be delivered. We understand these situations are frustrating and appreciate your patience in the matter whilst we work to resolve the issue. If you have not received your goods after the last date of your delivery estimate (detailed in your dispatch notification email) please get in touch with us and we will investigate the matter.
Where can you deliver?
We deliver exclusively within the UK and to the rest of the world. However please note that we operate a reduced service to Korea and Saudi Arabia and reserve the right to refuse orders to these countries at our sole discretion.
Who will deliver my order?
We ship orders using a combination of Royal Mail and Airsure.
Small and light orders are typically sent by Royal Mail. Large and heavy items are sent by Airsure.
I wasn't home when the postal delivery attempted delivery. What now?
If you are not at home when delivery is attempted you will be left a calling card by the postal services. This will detail all of the information required to re-arrange delivery for a more convenient time, or to collect the consignment in person.
Simply follow the instructions provided.
Can you leave my parcel with a neighbour / in the shed /garage?
We are not able to provide an alternative delivery instruction if no-one is present at the primary property to receive the goods.If you know you are not going to be home to receive the consignment owing to work commitments you may like to have your goods delivered to your work address instead. If this isn't possible you might like to arrange for delivery to a family member, friend or a neighbour.
Can I have my order delivered at the weekend?
Presently we are unable to arrange specific special weekend deliveries due to the increased cost by postal services, although many times you will receive normal delivery within the UK on a Saturday by Royalmail. postal services.
QUESTIONS ON PAYMENTS
How do I make payment?
Simply by adding items you wish to purchase to the shopping cart and then making payment through Paypal our secure online payment processor. You do not have to open an account with paypal to make payment.
Do you accept Credit and Debit Cards?
YES, we accept all credit and debit cards through Paypal, simply place your card details in as instructed by paypal.
Can I make a payment through Bank Transfer?
Of course you can, we can accept all money Via Bank Transfer, You can message or Email us to obtain our bank details.
Do you accept Postal Orders?
YES, We accept all UK Postal Orders
Do you accept money transfer or western union as payment?
YES, we accept International Money Transfer & Western Union, please Message or Email us to obtain our agent details.
For more questions / or any query, please simply use our contact us page and leave us a message and we will reply back to you usually the same day.
